HBR Case Study:How to deal with a credit card security breach

Posted on Monday, September 17, 2007 by Bryan Johnson

In the September 2007 issue of the Harvard Business Review, Eric McNulty writes an article Boss, I Think Someone Stole Our Customer Data. This is a must-read for any executive or business owner whose company accepts credit cards. Mr. McNulty does a great job at clearly framing out PCI Compliance, data security, and potential responses and ramifications of a security breach. The author included in the article four expert opinions regarding the case study. It includes James Lee, SVP of ChoicePoint; Bill Boni, Corporate Information Security Officer at Motorola; John Coghlan, former President and CEO of Visa USA; and Jay Foley, Executive Director for Identity Theft Resource Center. All offer valuable insights.